info@divisoria.com Welcome to Divisoria.com. Kamusta po? Below are things that you might want to know about us. For any question, just email me directly and I'll try to answer you at the soonest possible time. ceo@divisoria.com ABOUT US Divisoria.com was formed to serve the millions of Filipinos abroad who desire for original Filipino products - Tagalog Movies in DVD and VCD format, Original Filipino Music. From books to movies and music CDs, we strive to offer the best that the Filipino artist can offer. Online since the year 2000, we have served thousands of orders from Pinoys all over the world - US, Canada, Australia, the UK, Europe, the Middle East, South East Asia and even a Pinoy in Russia. We were one of the pioneers in serving the overseas Pinoy and still going strong after 4 years. (If you want the Pinoy version of our Frequently Asked Questions page, please visit our blog at TinderoSaDivisoria.com) SECURITY & INTEGRITY Divisoria.com is under the Yahoo Store System. We use the same industry-standard SSL encryptions security system as millions who shop with Yahoo use, making it totally secure to place on-line orders. Yahoo Store also monitors the stores in their system thus they have a third party independent survey system to rate merchants. As a customer of Divisoria.com, you will be surveyed by Yahoo for your shopping experience with us and rate us accordingly. For the past 5 years, based on the high ratings given to Divisoria.com, we have been given a 5-Star Top Rating Merchant by Yahoo Stores. NOTE: We do not charge your credit card until your orders are shipped-out of our facilities. Divisoria.com reserves the right also to cancel received orders if information given by buyer does not pass through its verification process. Divisoria.com sells only original Philippine-made products of established publishers, recording companies, film studios and manufacturers. Divisoria.com is a purely internet-based store and does not operate nor is affiliated with any "brick & mortar" store. SHIPPING PACKING TIME Unless otherwise specified, most orders are packed and ready for shipment within 2 to 3 business days. An email notice will be sent to you if additional time is needed to prepare your order. There are 2 shipping options: DELIVERY TIME/OPTIONS (1) INTERNATIONAL MAIL (Air Mail) Shipment is airshipped to destination country then uses local postal system of the destination country. Approximate delivery time is 7-10 days. Delivery time may vary depending on delivery performance of local postal system. Delivery time does not include packing time. (2) DOOR-TO-DOOR EXPRESS COURIER FEDEX; UPS and DHL Shipping costs are based on (1) total weight of shipment and (2) destination. (1) Total weight of a shipment is computed by adding the weights of all the ordered items. As a guide, air mail shipping cost for Music CDs is $3.50 - $4.0 per CD for US, Canada and Europe addresses, $2.50 - $3.0 per CD for Asian destinations. (2) Divisoria.com delivers to most countries in the following delivery zones: Zone 1 - ASIA Zone 2 - Middle East, Australia, New Zealand, & Pacific Islands Zone 3 - Canada Europe and USA Zone 4 - Africa, Latin America & the Caribbean A pop-up window in the Delivery Information page details all the countries where we deliver. After providing delivery information, your shopping cart will display all shipping charges before you are prompted to make the purchase. For customs and duties purposes, an order form will accompany the shipment detailing the commercial value of all items in the shipment. Import duties and restrictions vary from country to country. The recipient must pay any import duties that may be levied once the order reaches the destination country. We will email you regular updates on your orders. If you have any questions on your orders, email us at orders@divisoria.com RETURNS POLICY We have made our return policy fair and simple. Within 30 days of receipt of your order you may return any merchandise for any of the following reasons: Incorrect item shipped Damaged or defective items We will issue a full refund for the price of any returned item. We can only refund shipping costs if the return is a result of our error. For returns, please email us first at orders@divisoria.com . We will respond to you via email within 24-hours. We will provide you with instructions on how to send your returns. PRIVACY All information submitted to Divisoria.com will be treated with utmost confidentiality. We will not rent or sell your name, address, email address, credit card information or personal information to any third party. However, we must cooperate fully should a situation arise where we are required by law or legal process to provide information about a customer. If you have made a purchase or subscribed to our newsletter, we may occasionally update you via email of special opportunities. You can always opt not to receive these emails by writing to us at unsubscribe@divisoria.com CONTACT US For questions, suggestion, comments or inquiries, you may contact us at: ceo@divisoria.com for Philippine suppliers, contact us at: Manila Office, Divisoria.Com ceo@divisoria.com |