Unless otherwise specified, most orders are packed and ready for shipment within 48 hours. An email notice will be sent to you if additional time is needed to prepare your order. There are 2 shipping options: (1) INTERNATIONAL MAIL (Air Mail) Shipment is airshipped to destination country then uses local postal system of the destination country. Approximate delivery time is 10-15 days. Delivery time may vary depending on delivery performance of local postal system. Our international mail is handled exclusively by TNT International Mail. (2) DOOR-TO-DOOR EXPRESS COURIER Air shipped to destination country then delivered door-to-door by courier. Approximate delivery time is 2-3 days. FEDERAL EXPRESS exclusively handles our Express Courier Service. Divisoria.com strives to give you the most affordable shipping costs on-line. Our shipping costs are based on (1) total weight of shipment and (2) destination. (1) Total weight of a shipment is computed by adding the weights of all the ordered items. As a guide, air mail shipping cost for Music CDs is $3.50 per CD for US and Canada addresses. (2) Divisoria.com delivers to most countries in the following delivery zones: Zone 1 - ASIA Zone 2 - Middle East, Australia, New Zealand, & Pacific Islands Zone 3 - Canada Europe and USA Zone 4 - Africa, Latin America & the Caribbean A pop-up window in the Delivery Information page details all the countries where we deliver. After providing delivery information, your shopping cart will display all shipping charges before you are prompted to make the purchase. For customs and duties purposes, an order form will accompany the shipment detailing the commercial value of all items in the shipment. Import duties and restrictions vary from country to country. The recipient must pay any import duties that may be levied once the order reaches the destination country. We will email you regular updates on your orders. If you have any questions on your orders, email us at orders@divisoria.com RETURNS POLICY We have made our return policy fair and simple. Within 30 days of receipt of your order you may return any merchandise for any of the following reasons: Incorrect item shipped Damaged or defective items Unmet product specifications We will issue a full refund for the price of any returned item. We can only refund shipping costs if the return is a result of our error. For returns, please email us first at returns@divisoria.com . We will respond to you via email within 24-hours. We will provide you with instructions on how to send your returns. |
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